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Common questions before reaching out — you might find your answer here instantly.

How long does it take to get a response?
Most messages are responded to within 2 hours during active hours. Critical issues marked High priority are escalated immediately and typically resolved within 30 minutes.
What's the message token for?
Your message token is a unique reference ID (e.g. MSG-A1B2C3D4) that lets you or our support team quickly locate your specific message in our system. Save it for follow-up conversations.
Can I send screenshots with my message?
Yes — use the attachment zone in the form to drag and drop or select files (PNG, JPG, PDF, TXT). Screenshots are especially helpful for bug reports and help us resolve issues much faster.
I forgot my login credentials — what do I do?
Select "Login / Access Issue" from the Subject dropdown and submit a message with your registered email and center ID. An admin will reset your access within the hour.
Is my message data secure?
All messages are stored in Google Firestore with AES-256 encryption at rest and TLS 1.3 in transit. Only authorized admin accounts can view submitted messages.